We endeavour to dispatch all orders within 5 days (not including shipping time or weekends) of purchase. Please note that if you select Express Post the timeframes refer to the postal method, not the speed of processing your order

We utilise the services of Australia Post for all our parcels sent locally and internationally and provide the option of standard tracked and express tracked shipping. Shipping options and costs will be automatically calculated, based on your location, at checkout.

All orders can be tracked through Australia Post's tracking system. Once your order is shipped you will receive an email confirmation which will include a confirmation of your shipping details and the tracking number.  https://auspost.com.au/mypost/track/#/search

Australia Post Insurance: most services come with up to $100 compensation for loss or damage. If your item is valued over $100, you can elect to purchase Extra Cover at checkout, which provides compensation for loss or damage for up to $5,000 (or $500 for some services). Please note that we are not affiliated with Australia Post and cannot be held responsible for damaged or lost parcels. All claims will be required to be initiated with Australia Post by our customers as their policy is, only the person to whom the item is addressed can present the item at a Post Office to complete a damage report. Contrary to any advice provided by Australia Post we will be unable to provide refunds, replacements or credits. https://auspost.com.au/receiving/delayed-lost-or-damaged-items/compensation#howtoapply

In the interest of hygiene, we do not offer returns on a change-of-mind basis. Please make sure you read the description carefully.